We ship out every day of the workweek!
We generally ship out your first box within 2-3 business days after we receive your order. We use UPS and USPS. Shipping times are typically between 3-5 business days.
You will receive a shipping confirmation email along with tracking information as soon as your label is printed.
Shipping Timeline:
Day 1 - Your subscription is charged
Day 2 - Your label is printed and you receive an email notification with the tracking number
Day 3 - Your box is packed and collected by the shipping carrier
Weekend Renewals
Boxes that renew Friday will typically ship Monday
Boxes that renew Saturday will typically ship Tuesday
Boxes that renew Sunday will typically ship Wednesday
If you would like to change your order day to a weekday please let us know.
Shipping Delays
Occasionally our team will be delayed due to holidays or situations out of our control. We understand the inconvenience of having your dog's treats and chews delayed and we do everything we can to avoid it. We appreciate your patience and understanding when delays occur.
Carrier Delays
Carrier delays are an annoying fact of life. Unfortunately, once the package leaves our facility we have no control over the speed at which it travels. USPS and UPS typically deliver in 3-5 business days. Delays are more common over the holiday season but may be experienced at any time of year.
We do not have access to any additional tracking information than what you see when clicking the tracking link. If you are concerned about the location of your box the best course of action is to contact the carrier's customer service directly. They may be able to give you more detailed information.