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How do I cancel my box?
How do I cancel my box?
Ruby Balaram avatar
Written by Ruby Balaram
Updated over a week ago

Not happy with our service? No worries, you can cancel your subscription anytime after receiving your first shipment. We don't tie you in for multi-month subscriptions like other box subscription companies, the only thing we ask is that you give us a shot before canceling.

** It takes up to 24 hours for our team to receive your request and reach out to finalize your cancellation.

If you prefer to buy a one-time box to try us out, you can purchase yourself or a friend a gift card through our gift page.

You must request to cancel your box at least 24 hours before your box renewal. We make every box fresh to order and as soon as your box renews, we are preparing your box for shipment, and it's important that we receive your request to cancel before your box renews.

How to Cancel

From your dashboard, click "dogs" on the left-hand side

Click the pencil icon for the subscription you'd like to pause

At the bottom of the page click "subscription settings"

Select "cancel my subscription" and click "cancel subscription"

Select the reason for cancelation and click "submit"

If you have a membership and a box, ensure you are requesting to cancel the correct subscription or both.

You can also text us a message on our customer service line (858-348-5954) or message in our chat window, we will get back to you within 24 hours.

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