Not happy with our service? No worries, you can cancel your subscription anytime after receiving your first shipment. We don't tie you in for multi-month subscriptions like other box subscription companies, the only thing we ask is that you give us a shot before cancelling.
If you prefer to buy a one-time box to try us out, you can do so through our gift page.
You must request to cancel your box at least 24 hours before your box renewal. We make every box fresh to order and as soon as your box renews, we are preparing your box for shipment, and it's important that we receive your request to cancel before your box renews.
How to Cancel
Just log in to your account and click on "Dashboard." Then, click on your dog's icon under "My Pack." From there, scroll down to your dog's boxes and click on "Manage." You can then click "Cancel" to send a cancellation request.
You can also text us a message on our customer service line (858-348-5954) or message in our chat window, we will get back to you within 24 hours.