These Referral Program Terms and Conditions (“Terms”) are applicable to your participation in the Real Labs, Inc. (“Real Dog Box”) Referral Program (the “Program”). The Program allows Members to earn points (“Points”) towards a Real food or merchandise by referring their friends, family, or other individuals (“Prospective Members”) to Real Dog Box.
How to Earn Program Points
To earn Points:
- Referral Link. Members must log into their member accounts and create a username. This username will be used to create a permanent and unique referral link (“Unique Referral Link”) to track new members that sign up using this link.
- Invitation. Members can also refer friends by entering Prospective Member’s email address on the Real Dog Box website. Prospective Members will be sent a unique invitation link inviting them to sign up for a Membership (“Invitation Link”).
Members will earn Points towards Real Products and Boxes if:
- The Member is an Eligible Member (as defined below);
- The Prospective Member clicks on the Invitation Link or Unique Referral Link and signs up for a valid Membership (within one-year) that complies with our Terms of Service; and
- The Prospective Member completes a Qualified Referral (as defined below).
The Prospective Member must complete the sign up on the same device in the same browser within 3 months for the Member will not be credited for that referral. For purposes of clarification, completion of sign-up in the same session means clicking the invitation link provided by the Member and completing the sign-up process within a reasonable period of time and without the Prospective Member closing their Internet browser or pressing the back button.
Once a Prospective Member uses a Member’s Invitation Link or Unique Referral Link and successfully completes the signup process for a Membership, the Member may receive a communication from Real Dog Box confirming that the Prospective Member has signed up. Such confirmation communication to the Member may include some of the Prospective Member’s personal information provided to Real Dog Box, such as name and email address.
Once the Prospective Member completes a Qualified Referral, the referring Member will be credited with one (1) point. Once the point is credited to the Member’s account, such credit may be redeemed for the following:
1 point --- 1 Treat, or chew bag, or super chew
5 points --- 1 Treat & Chew Box
15 points --- 6 months of Treat Only Boxes
50 points --- 1 year of Treat & Chew Boxes
200 points --- For a limited time 100 points - Lifetime of free treats*
These point redemption rewards may be changed at anytime.
The credit will be applied directly to the member’s account. In every instance of free boxes, the member may redeem their reward as a credit that will be applied directly to their account equal to the total monetary value of the reward at the time of redemption. For example, 1 year of Treats and Chews is equal to 13 Treat & Chew Boxes or $507 account credit.
A Member may attain an unlimited number of Qualified Referrals, but any Qualified Referral shall be subject to review and/or verification at any time by Real Dog Box and it is in the sole discretion of Real Dog Box as to the legitimacy and validity of such Qualified Referral.
*A lifetime of free treats is equal to 8 years of Treat Only Boxes or a $2000 account credit.
To be eligible for the Program and to receive Points, a Member must:
- Be a legal resident of the United States;
- Be at least 18 years old;
- Have provided the Prospective Customer with their correct Unique Referral Link; and
- Have a Membership account in good standing with Real Dog Box.
Qualified Referral means that all the following conditions are met:
- The Prospective Member completed the registration process for a recurring Membership using the Member’s Invitation Link or Unique Referral Link. If a Prospective Member registers for a Membership using any other link or method, the registration will not count as a Qualified Referral and the Member will not be rewarded a credit;
- The Prospective Member completed his/her purchase of products (gift cards are excluded) and was shipped their first purchase;
- The Prospective Member was not previously registered with Real Dog Box as a Member under any other email address or alias; and
- The Prospective Member is (i) at least 18 years old; (ii) meets the eligibility requirements to become a Member; and (iii) has not unsubscribed from receiving communications from Real Dog Box.
Sharing Invitation Links
Referrals should only be used for personal and non-commercial purposes, and only shared with personal connections that will appreciate receiving these invitations. Invitation Links should not be published or distributed where there is no reasonable basis for believing that all or most of the recipients are personal friends or family. For example, Invitation Links should not be distributed via commercial websites (such as coupon websites or Reddit). Use of any automated system, script or macro to participate in the Program or generate Qualified Referrals is strictly prohibited. Real Dog Box reserves the right to revoke or refuse to issue any credit for Qualified Referrals that it suspects were generated through improper channels.
Bulk email distribution, distribution to strangers, or any other promotion of a unique referral link in a manner that would constitute or appear to constitute unsolicited commercial email or “spam” in Real Dog Box’s sole discretion is expressly prohibited and is grounds for immediate termination of the Member, deactivation of his or her Invitation Link, exclusion from the Program, and revocation of all related Points.
Other Program Conditions and Limitations
Members and Prospective Members may not participate in the Program where doing so would be prohibited by any applicable law or regulations. We reserve the right to modify or amend at any time these Terms and the methods through which any Points may be earned. We reserve the right to disqualify any Member or Prospective Member at any time from participation in the Program.
No part of the Program is directed to persons under the age of 13. IF YOU ARE UNDER 13 YEARS OF AGE, PLEASE DO NOT USE OR ACCESS THE PROGRAM AT ANY TIME OR IN ANY MANNER.
Points have absolutely no monetary value and may not, under any circumstances, be redeemed for cash or any cash equivalent including but not limited to gift cards, certificates, or refunds. Company may cancel, amend or revoke the credit at any time for any reason.
Points are personal to the Member and are not transferable and may not be auctioned, traded, bartered or sold, whether by operation of law or otherwise. Upon termination of the Program or any portion thereof for any reason, or upon cancellation of a Member’s account for any reason, any unredeemed Points (including without limitation any unapplied points) accumulated by the Member are forfeited.
You cannot refer yourself to generate Qualified Referrals and earn Points. Members may not participate with multiple or fake email addresses or accounts use fictitious identities or use any system, bot or other device or artifice to participate in the Program or earn Points.
Real Dog Box disclaims any liability for damage to any computer system resulting from participating in, or accessing or downloading information in connection with the Program, and reserve the right, in its sole discretion, to cancel, modify or suspend the Program should a virus, bug, computer problem, unauthorized intervention or other causes beyond Real Dog Box’s control, corrupt the administration, security or proper play of the Program.
Real Dog Box shall not be liable to any Member for failure to supply any credit or any part thereof, by reason of any acts of God, any action(s), regulation(s), order(s) or request(s) by any governmental or quasi-governmental entity (whether or not the action(s), regulations(s), order(s) or request(s) prove(s) to be invalid), equipment failure, threatened terrorist acts, terrorist acts, air raid, blackout, act of public enemy, earthquake, tornado, tsunami, war (declared or undeclared), fire, flood, epidemic, explosion, unusually severe weather, hurricane, embargo, labor dispute or strike (whether legal or illegal), labor or material shortage, transportation interruption of any kind, work slow-down, civil disturbance, insurrection, riot, or any other similar or dissimilar cause beyond any of the Released Parties’ control.
Termination and Changes
Real Dog Box may suspend or terminate the Program or a user’s ability to participate in the Program at any time for any reason.
Real Dog Box reserves the right to suspend accounts or remove Points if it notices any activity that it believes is abusive, harassing, fraudulent, in violation of applicable law or regulation, or in violation of these Terms or the Real Dog Box Terms of Service. Real Dog Box reserves the right to review and investigate all referral activities and to suspend accounts or modify referrals in its sole discretion as deemed fair and appropriate.
The scope, variety, and type of services and Products that you may obtain by redeeming Points can change at any time.
Updates to the Terms
Real Dog Box may modify these Terms at any time, with or without notice, even though these changes may affect your ability to use the Program, subject to our compliance with applicable laws. The most current version of these Terms will be available on the Real Dog Box website and will supersede all previous versions of these Terms.