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What is the Secret Shop?
What is the Secret Shop?

What is the secret shop?

Nichole avatar
Written by Nichole
Updated over a week ago

The Secret Shop is an online store where members can purchase our freshly made treats on demand. The Secret Shop includes any surplus of familiar items, treats, and chews in testing, and Real Dog Box swag like sticker packs!

You must have an active Real Dog Box subscription or wellness membership to access the Secret Shop. Members can access the Secret Shop at this link:

Secret Shop Shipping

Secret shop orders will include FREE shipping if the customer orders 3 bags or more in one order. Orders can't be combined for free shipping.

Secret shop orders are shipped once per week on Tuesday. All orders placed before midnight PST on Sunday will be shipped the following Tuesday. Orders placed after Sunday will ship the following week.

  • All sales are final.

  • Current menu items vary.

  • Each item is limited to 8 per transaction.

  • Be sure to introduce all treats and chews slowly and limit chew sessions to 15 minutes.

  • Secret Shop purchases are not eligible for replacements.

  • Once a delivered box has been opened it is not returnable.

  • If a request to cancel is received before your order ships, we will do our best to pull your order from shipping but we cannot guarantee we will be able to do so. If we are able to stop a box from shipping a refund may be issued minus a $2 processing fee for orders under $100. Orders over $100 are subject to a $6 processing fee. Alternatively, the customer may receive a credit for the full amount of the purchase

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