Summary
Shipping on Secret Shop orders is free for all customers purchasing 3 or more items.
Purchases of 1 or 2 items will incur shipping fees based on location and weight.
Orders are first come first serve and items in your cart are not held until your order is complete.
Wellness Members will have the shipping fee waived if items are removed from their cart resulting in a purchase of less than 3 items.
If I have 3+ items in my cart and one or more sell out before I finalize my order will I be charged shipping?
Yes. The Secret Shop sells out quickly and is first come first serve. Another shopper may "steal" your items if you aren't fast enough!
Items may sell out and be removed from your cart before the purchase is finalized. If this happens the customer will be charged shipping fees based on location and weight if the final order is less than 3 items.
*Wellness Members will have this fee waived. This will happen automatically as you finalize your purchase. Read more about the Wellness Membership here.
Can I get a refund if I am charged shipping?
No, all Secret Shop orders are final and will not be refunded if you are charged shipping.
How can I avoid shipping fees?
Purchasing 3 or more items will activate free shipping. Purchasing more than 3 items will decrease the likelihood of items selling out and incurring shipping fees.
You can also add the Wellness Membership to guarantee your shipping fees are waived if items are removed from your cart.
Is the Wellness Membership the right option for me?
If you regularly order from the Secret Shop the Wellness Membership will guarantee you will always get free shipping if items are removed from your cart resulting in a purchase of less than 3 items. The Wellness Membership includes many other benefits to improve your experience! Learn more here.
I have a Wellness Membership. Can I get free shipping if I purchase 1 or 2 items?
No, you must attempt to purchase at least 3 items to activate free shipping and the fee waiver in case items are removed from your cart.
Summary
Shipping on Secret Shop orders is free for all customers purchasing 3 or more items.
Purchases of 1 or 2 items will incur shipping fees based on location and weight.
Orders are first come first serve and items in your cart are not held until your order is complete.
Wellness Members will have the shipping fee waived if items are removed from their cart resulting in a purchase of less than 3 items.