If Subscriber signs up for the annual wellness membership ($204 US/ $276 CA) and has not used any benefits, they are eligible for a full refund, minus our $6 processing fee and the difference of their shipping cost for the box. Cancellation must be requested before their first box ships.
After first box ships, Subscriber has 28 days to request a refund, minus our processing fee of $6, plus $22 for using the first month of membership.
If Subscriber has used the annual wellness membership benefits after 28 days, they are eligible for a credit on their account, which will apply towards their monthly order. The credit will be less $22 for each month they have used.
Annual Wellness Membership Refund Policy
When the customer cancels the annual wellness membership | Refund policy | Credit |
Before the first box ships | Refund less a $6 processing fee and the cost of shipping the box | No credit |
After the first box ships and within 28 days of purchase | Refund less a $6 processing fee and $22 for the first month of membership used | No credit |
After the first 28 days | No refund | Credit for the remaining membership less $22 for each month it was used |