If Subscriber signs up for the annual wellness membership ($204 US/ $276 CA) and has not used any benefits, they are eligible for a refund, minus a $6 processing fee if they cancel within 24 hours from purchase.
More than 24 hours after purchase or benefits have been used, they are eligible for a refund minus a $6 processing fee and $22 for the first month of membership.
After purchase, the subscriber has 28 days to request a refund, minus our processing fee of $6 and minus $22 for using the first month of membership.
After 28 days, they are eligible for a credit on their account, which will apply towards their monthly order. The credit will be less $22 for each month they have had the membership.
If the annual membership is purchased using a discount it is non-refundable.
Read more about the Membership here: http://help.real.dog/en/articles/5445689-new-membership-details-8-9-21
Terms may change at any time.
If subscriber signed up with a discounted promotion they are not eligible for a refund or credit.
Annual Wellness Membership Refund Policy
When the customer cancels the annual wellness membership | Refund policy | Credit |
Within 24 hours of purchase and no benefits have been used | Refund less a $6 processing fee | No credit |
After 24 hours from purchase or benefits have been used | Refund less a $6 processing fee and $22 for the first month of membership used | No credit |
After the first 28 days | No refund | Credit for the remaining membership less $22 for each month it was used |