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How do I claim my New Member gift card and use it toward my first box?

Step-by-step on how to use your new member gift card on your first box.

Jessica avatar
Written by Jessica
Updated over a week ago

Step 1: Claim Your Gift Card

  1. Go to real.dog/claims and enter your gift card code and email

  2. Follow the steps to create your account.

  3. Your gift will be added as Real Dog Coins (RDC) — these can be used in the Secret Shop or transferred to your balance for a box!

Step 2: Use Your Gift Card for Your First Box

  1. Click the person icon (top right) to open your account

  2. In your dashboard, scroll down to find your Real Dog Coins

  3. Enter how many coins to transfer, then confirm. You’ll now see them in your Subscription Balance

  4. Head to the Real Dog Box page, choose your box, and fill out your pup’s info.

  5. At checkout, your Subscription Balance will be automatically applied!

Note: Your gift card/RDC never expires, and any unused balance will stay in your account for future orders unless your account is banned/deleted.

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