Real Dog Box was created as a recurring monthly subscription to make fresh feeding easy and accessible. And we now have more options to fit your lifestyle!
Our subscription-based service will also include a monthly membership option!
Real Dog Box Subscription
The subscription-only option is your month-to-month recurring order that automatically renews every 4 weeks (28 days). Shipping is included as of 9/23/23.
In addition to our regular box options, you are now able to have a meatball only, ground organ mix, or super chew only subscription as well!
Effective 9/23/23 Subscription box prices are as follows:
Treat and Chew box - $60
Chew only box - $35
Treat only box - $32
Mini box - $35
Super chew - $12
Ground organ mix - $12
Meatball - $15
Secret Shop - Subscription customers have access to the Secret Shop. The customer is responsible for shipping costs if the order is less than 3 bags.
One-time custom orders - Subscription customers have access to one-time custom orders. The customer is responsible for shipping costs if the order is less than 3 bags.
Real Dog Box Wellness Membership
Subscribers can upgrade to a Real Dog Box Membership plan for $22 US/$27 CA per month (every 4 weeks) per household.
There is also an annual option available for a discounted price. Annual memberships are $204 US/$276 CA every 48 weeks. To review our wellness membership policy, read more here.
The Wellness Membership includes:
A monthly nutrition consult with a certified canine nutritionist (a $50 value)
Access to the Feedreal Movement** at feedreal.com (a $9/month value).
Early notification and access to the secret shop
Regular box items will now be available in the secretshop
Promotional Rewards
5% cash back (RDC) on Secret Shop purchases (excluding tax, shipping, RDC purchases, digital products)
Double referral points
Waived shipping fees in Secret Shop if items are removed from your cart resulting in purchase of less than 3 items.
Please note: The membership cannot be paused or skipped. You will need to cancel your membership if you would like to not be charged for one or more months.
Annual Wellness Membership Refund Policy
When the customer cancels the annual wellness membership | Refund policy | Credit |
Within 24 hours of purchase and no benefits have been used | Refund less a $6 processing fee | No credit |
After 24 hours from purchase or benefits have been used | Refund less a $6 processing fee and $22 for the first month of membership used | No credit |
After the first 28 days | No refund | Credit for the remaining membership less $22 for each month it was used |
If Subscriber signs up for the annual wellness membership ($204 US/ $276 CA) and has not used any benefits, they are eligible for a refund, minus a $6 processing fee if they cancel within 24 hours from purchase.
More than 24 hours after purchase or benefits have been used, they are eligible for a refund minus a $6 processing fee and $22 for the first month of membership.
After purchase, the subscriber has 28 days to request a refund, minus our processing fee of $6 and minus $22 for using the first month of membership.
After 28 days, they are eligible for a credit on their account, which will apply towards their monthly order. The credit will be less $22 for each month they have had the membership.
Read more about the Membership here: http://help.real.dog/en/articles/5445689-new-membership-details-8-9-21
Monthly Wellness Membership Refund Policy
Monthly Wellness Membership is non-refundable once the benefits have been used.
When the customer requests a refund for a monthly wellness membership | Refund or credit |
Before the benefits have been used and within 24 hours of purchase | Refund less a $2 processing fee or a credit for the full amount |
After any benefits have been used or after 24 hours from purchase | No refund or credit |
Consultations - Consultations are subject to availability. Unused consults do not roll over to the following cycle. Unused consults can not be credited.
Subscription boxes - Members have the option to continue with a monthly subscription box or not. If you are a member and only want to shop in the Secret Shop or place one-time custom orders you do not have to have a recurring box subscription.
Secret Shop - Wellness members have early access to the secret shop.
One-time custom orders - Wellness members have access to one-time custom orders.
You can add the membership at any time in your cycle.
You will have access to the benefits and will be charged immediately.
Canadian memberships are $27 per month. There is also an annual option available for a discounted price. Annual memberships are $276 every 48 weeks. (Equivalent of $23 per cycle.)
To review our wellness membership policy, read more here.
How Shipping is Calculated
Shipping is free for box subscriptions and orders of three bags or more.
When your subscription is scheduled to renew, our system calculates the total weight of your order (based on what you ordered and the specific items in that box menu, including any restrictions); that weight is input into our shipping software, and the total then posts an invoice your account.
Shipments within the US are generally between $8-$17 per shipment but may be higher.
Rates will change as USPS/UPS changes its rates. Typically, there is an increase before the holiday season (October-January). They may also increase rates with the new year.
SecretShop orders will vary in weight - the shipping total is calculated and presented at checkout before payment. With orders of 3 bags or more shipping is free. Secret Shop orders are final.
You can text us to find out what that is approximately based on what you normally order and your location.
Inactive Members
If you previously had a Real Dog Box subscription but currently do not have a box or membership you are considered an inactive member.
Inactive members are welcome to resubscribe to a monthly box and/or membership.
One-time orders of the current lineup - Inactive members are able to place one-time orders of the current lineup plus shipping. (No customization. No restrictions.)
Secret Shop - Inactive members do not have access to the SecretShop.
One-time custom orders - Inactive members are not able to place one-time custom orders.
Please refer to our updated Terms of Service: http://help.real.dog/en/collections/833331-terms-of-service Terms can be changed at any time.